We are here to help you get the most out of your app experience. If you are experiencing technical issues, have questions about your account, or need guidance on using our features, please review our Frequently Asked Questions below or reach out to our support team directly.
Q: How do I create an account?
A: You can securely create an account using "Sign in with Apple." This allows you to log in quickly using your Apple ID while keeping your personal email private if you choose.
Q: Why does the app need access to my camera?
A: JawCheck requires camera access to perform its core jaw-mapping and analysis features. We do not record or save your facial data outside of the immediate analysis process.
Q: How do I delete my account and data?
A: You can request complete account deletion directly within the app by navigating to Settings > Account > Delete Account. This will permanently erase your profile and associated data from our systems.
Still need help? Our team is ready to assist you.
Email: contact@myvitalortho.com
Response Time: We aim to respond to all inquiries within 24–48 hours during regular business days.
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